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Moreno, Mihaela - Conflict resolution in staff coaching
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Schrijver: | Moreno, Mihaela |
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Titel: | Conflict resolution in staff coaching |
ISBN: | 9783668129078 |
Uitgever: | GRIN Verlag |
Bijzonderheid: | 2016 28pp Paperback / softback |
Prijs: |
€ 25,40
Gratis
|
Meer info | Annotatie Examination Thesis from the year 2013 in the subject Business economics - Personnel and Organisation, grade: 1,3, German Academy for Management Berlin, language: English, abstract: This work shows that conflicts should not always have a negative connotation since they might be necessary for a produc Flaptekst Examination Thesis from the year 2013 in the subject Leadership and Human Resource Management - Miscellaneous, grade: 1,3, German Academy for Management Berlin, language: English, abstract: This work shows that conflicts should not always have a negative connotation since they might be necessary for a productive work in a team and for our personal development. However, conflicts can be beneficial for us and for our relations only if we are able to overcome them through professional communication and social competence. In this thesis, I show on the basis of Watzlawich¿s (1964) and Schulz von Thun¿s (2003) theoretical models of communication that conflicts should not be neglected or ignored but rather they should be thoroughly analyzed and solved in a well-prepared conflict discussion. The (conflict) discussion is regarded as a modern tool of human resources management and is crucial in contemporary conflict resolution (cf. Ramsbotham, Woodhouse & Miall 2011). The paper contains a theoretical part where the concept of conflict and a model of communication are presented and an empirical part where I present a situation of conflict at work and how this situation could be solved. |
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