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Stone, Douglas - Patton, Bruce - Heen, Sheila - Difficult Conversations : How to Discuss What Matters Most
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| Schrijver: | Stone, Douglas - Patton, Bruce - Heen, Sheila |
| Titel: | Difficult Conversations : How to Discuss What Matters Most |
| ISBN: | 9780143118442 |
| Uitgever: | Penguin - London |
| Bijzonderheid: | 2010, 316p, pb, new |
| Prijs: |
€ 12,00
€ 6,00
|
| Meer info | We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
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